RESUME
Professional Experience
SOFTWARE QA ANALYST (QUALITY ASSURANCE)
October 2020 - Current
Collaborate with project teams to define and manage test strategies
Manage and execute the testing process
Perform manual hands on tests
Ensure tests meet business requirements before product delivery
Product demonstrations for sales team
QA ENGINEER (QUALITY ASSURANCE)
April 2018 - October 2020
Program E2E tests using Leapwork and Cypress
Setup user tests with usertesting.com and used feedback to address usability issues
Manage issues using various tools including, but not limited to, Trello, Clubhouse and Bugherd
Bridge the customer success team with the developers
Use the agile methodology during our workflow
Use Prismic for CMS and Limelight for CRM
FAMILY ROOM SPECIALIST (MOBILE IOS TECHNICIAN)
Repaired Apple IOS Devices
Provided one-to-one training sessions with members
Demonstrated new technology with customers
June 2014 to June 2015